About The Team
The Enablement team sits within Etsy's Customer Operations Outsourced Services org, whose mission is to earn trust and brand advocacy by providing exceptional service and proving to customers we have their back. Our team plays a central role by partnering with our internal lines of business (LoBs) and our Etsy Outsource Partners (EOPs) to provide exceptional service and protect the Etsy marketplace.
About The Role
As Outsourcing Enablement Manager, you'll lead your LoB’s enablement program, including training, knowledge management, and feedback loops that equip EOP agents to deliver measurable results. Your impact will come from setting clear priorities, aligning partners, and driving execution through internal partners and EOPs.
This is an individual-contributor role. You'll work closely with internal partners, as well as Quality, Partner Success, and EOP leaders to translate evolving policies, workflows, and risk priorities into effective agent enablement. In partnership with your manager and teammates, you’ll help shape strategy and direction, while remaining hands-on in training, content development, and insights work as needed.
Requirements
Additional Skills
Company: Etsy
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